DNS for Airo AI Builder
DNS is responsible for making sure your Airo AI Builder content shows up when entering your domain in a web browser. Learn about the records you need, when you need them and how to fix common issues.
Select a link to learn more:
- Do I need to update DNS myself?
- DNS for my app or site
- DNS for contact form email
- DNS for SSL
- How to check DNS
- Common DNS issues and fixes
Do I need to update DNS myself?
After connecting a new domain to your Airo AI Builder:
- If your domain is using GoDaddy nameservers: Airo AI Builder automatically updates DNS for you.
- If your domain is not using GoDaddy nameservers: You'll need to update DNS at your non-GoDaddy provider.
DNS for my app or site
If you need to update DNS at a non-GoDaddy provider, you'll receive the necessary A and CNAME records when you add your domain to Airo AI Builder. These DNS records are assigned uniquely to each app or site. So always use the assigned records rather than applying the same set across different apps or sites.
DNS for contact form email
If your app or site uses contact form email, ensure your DNS has this record. Sender policy framework (SPF) help prevent contact form emails from going into spam.
include:secureserver.net to the existing record. Having multiple, separate SPF records may cause delivery issues with your email.- Record Type: TXT
- Name: @
- Value: v=spf1 include:secureserver.net -all
- TTL: 3600
DNS for SSL
In most cases Airo AI Builder automatically sets up your SSL and configures your DNS. If you've added a CAA record to your domain's DNS, however, it may require additional action from you. CAA records are optional security settings for your domain.
If your domain doesn't have a CAA record
Airo AI Builder uses Google Trust to automatically issue your SSL certificate, and you typically don't need to take any additional actions to complete the SSL setup.
If your domain already has a CAA record
Depending on where your domain's nameservers are managed determines which action you'll need to take.
- If your domain is using GoDaddy nameservers: Airo AI Builder will ask for your permission to remove the CAA record and then complete the SSL setup process.
- If your domain is NOT using GoDaddy nameservers: Remove any CAA record or update it to use one of the following supported providers:
- Google Trust (pki.goog)
- Let's Encrypt (letsencrypt.org)
- SSL.com (ssl.com)
How to check DNS
To check nameservers:
- If your domain is registered at GoDaddy: Check your nameservers in your GoDaddy account.
- If your domain is registered not at GoDaddy: You'll need to check the nameservers at your non-GoDaddy provider.
To check DNS records:
- If your domain is using GoDaddy nameservers: You can manage DNS in your GoDaddy account.
- If your domain is not using GoDaddy nameservers: You'll need to update DNS at your non-GoDaddy provider.
Common DNS issues and fixes
Below are common DNS issues and how to troubleshoot them. While this covers frequent causes, it may not address every possible scenario.
| Issue | Frequent cause | Fix |
|---|---|---|
| My app or site shows "Bad Gateway". | DNS points to Airo AI Builder, but the site isn't published. | Publish your app or site. |
| Updated DNS, but my domain is still "Pending" or "Verifying Domain". | DNS takes time to show globally. | Ensure your records matches Airo AI Builder's required DNS and wait for DNS to propagate. |
| The www version of my app or site isn't loading. | Missing or incorrect www CNAME record. | Ensure your records matches Airo AI Builder's required DNS and update them if necessary. |
| Error 1001 DNS resolution. | DNS records are missing or nameservers are wrong. | Check your DNS to ensure everything is pointed correctly. |
| SSL certificate not showing. | Incorrect CNAME or CAA record. | Ensure you've added all the DNS for your app or site and your DNS for SSL and then check for conflicting CNAME or CAA records. |
| Contact form emails are going to spam. | Missing or incorrect SPF record. | Ensure your records matches Airo AI Builder's required DNS and update them if necessary. |
| Added my SPF record, but my contact form email stopped working. | Multiple, separate SPF records. | Merge your SPFs into one record (see DNS for contact form email). |