Applies to: Microsoft 365 fra GoDaddy

Microsoft 365 fra GoDaddy Hjælp

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Reset my multi-factor authentication method

If an admin or user loses access to their multi-factor authentication (MFA) method, like if they’ve lost their phone or uninstalled their authenticator app, an admin can reset their MFA and clear their methods.

Note: These instructions are for Microsoft 365 accounts. If you lost access to the method used to sign in to your GoDaddy account, cancel two-step verification (2SV) instead.

Select the Email & Office tab, and follow the steps there first. If you have any issues, you can try the steps in the Entra admin center tab instead.

  1. Log på din e -mail & Office -dashboard (brug dit brugernavn og din adgangskode til GoDaddy).
  2. Vælg Administrer ud for en bruger.
  3. Under Manage, select Reset MFA.
    The Reset MFA button highlighted on the user Manage page.
  4. Before you can reset MFA, you'll see a prompt asking to verify your identity. Confirm that it's you using a one-time code sent via text message, an authenticator app or your password.
  5. After verifying your identity, when asked to confirm that you want to reset the user’s MFA, select Reset. You’ll see a success message confirming that MFA was reset.

MFA will be reset for the user, and all their methods will be cleared. The next time they sign in, they’ll need to add a new method. If you get an error, follow the steps in the Entra admin center tab instead.

Required: Admins cannot reset their own MFA methods using the Entra admin center. Please follow the steps in the Email & Office tab instead.
Warning: Please follow these steps carefully. Making changes in the Microsoft Entra admin center outside of these steps can cause issues that our GoDaddy Guides may not be able to help you fix. See our Statement of Support.
  1. Log på Microsoft Entra -administrationscenter . Brug din Microsoft 365 -e -mailadresse og adgangskode (dit brugernavn og din adgangskode til GoDaddy fungerer ikke her).
  2. Under Identity, select Users, and then All users.
    Select All users in Microsoft Entra
  3. Vælg brugerens Visningsnavn .
  4. Under Godkend skal du vælge Godkendelsesmetoder .
    Vælg Godkendelsesmetoder under Administrer
  5. Select Revoke multifactor authentication sessions (you might have to select three dots more menu More first).
    Select revoke multifactor authentication sessions from dropdown
  6. Vælg Kræv genregistrer multifaktorgodkendelse .
  7. Vælg OK for at bekræfte.
    Vælg OK for at bekræfte

Brugeren bliver bedt om at konfigurere sin nye multifaktorgodkendelse under den næste log ind. Den bruger, hvis logonmetode blev nulstillet, skal slette den metode, som de ikke længere har adgang til.

If you tried the steps in both tabs and are having issues resetting MFA, please contact a GoDaddy Guide for help.

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